Transforming the Doctor's Office: Principles from Evidence-based Design

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From the parking lot to the exam room, doctors can improve the physical surroundings for their patients, yet often they do not. Given the numerous and varied duties doctors must perform, it may fall to the design profession to implement changes, many based on research, to improve healthcare experiences. From location and layout to furnishings and positive distractions, this book provides evidence-based information about the physical environment to help doctors and those who design medical workspaces improve the experience of health care.

Along with its research base, a special aspect of this book is the integration of relevant historical material about the office practice of physicians at the beginning of the twentieth century. Many of their design solutions are viable today. In addition to improving the physical design of healthcare facilities, author Ann Sloan Devlin is the granddaughter, daughter, and niece of physicians, as well as the granddaughter and daughter of nurses. She worked in a hospital during college, and has visited a good many practitioners’ offices in medical office buildings and ambulatory care settings. This book addresses an overlooked location of care: the doctor’s office suite.

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Long-Term Care: Managing Across the Continuum, 3rd Edition

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Long-Term Care: Managing Across the Continuum, 3rd Edition Description

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This book is intended as both a college text and a reference source for professionals, policy makers, and regulators. The text provides a sound reference source for anyone wishing to gain a better understanding of the long-term care system. It is concise, but complete, defining the various segments of the system. It also describes how the system developed to its current state, compares it to an ideal system, and projects future trends likely to impact the system. The earlier editions have been used by multiple colleges and universities for their long-term care administration courses. It has also been adopted as a cited reference for the national licensing examination prepared by the National Association of Long-Term Care Administrator Boards (NAB) which is used by all fifty state licensing boards (and the District of Columbia), and for the Certification examination of the American College of Health Care Administrators (ACHCA). It covers the full continuum of long-term care in enough detail to develop a sound understanding of the system, yet does not get bogged down in overly-specific detail as some texts do. Features: 1. Explains how the long-term care system developed and compares it to an ideal system, 2. Describes the primary types of long-term care providers (nursing facilities, assisted living, subacute care, senior housing, community-based care), presenting each in a similar manner, making it easy to compare and contrast them, 3. Covers how the providers interact with each other and with consumers and regulators - focusing specifically on how they compete, cooperate, and integrate; how they are regulated; financing; quality; ethical issues, 4. Discusses how long-term care providers are governed and managed, with chapters also devoted to leadership and culture change, technology, and marketing, 5. Outlines future trends and their projected impact on long-term care, and discusses how managers should act for success in the future. Students will find: 1. Case studies with each of the provider chapters, showing how they serve specific consumers. 2. Discussion questions and vocab terms at the end of each chapter 3. Online supplemental materials with both chapter-based interactive flash cards and an overall Glossary on-line.


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Marketing Public Health: Strategies to Promote Social Change

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Marketing Public Health: Strategies to Promote Social Change Description

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Given the current changes in the social, political, and economic environments in which health care is delivered, public health practitioners at all levels of government and in the private sector must run effective campaigns to change individual behavior, improve social and economic conditions, advance social policies, and compete successfully for public attention and resources. Marketing Public Health: Strategies to Promote Social Change, Second Edition is designed to help students and practitioners of public health understand basic marketing principles and strategically apply these principles in planning, implementing, and evaluating public health initiatives. Key Features: Only book on marketing tailored specifically for the public health environment. Written at a level appropriate for students new to marketing and/or public health; however, it covers many topics in greater depth making it relevant for current practitioners. Informed both by changes in the marketing environment and also by the latest thinking among marketing and social marketing researchers and practitioners. Emphasizes using marketing approaches for “upstream” changes in policy and legal, economic, and social environments as well as addressing the traditional “downstream” use of social marketing to help individuals change their own health behaviors. Includes all-new case studies, written by respected and well-known guest contributors from the front lines, that illustrate the principles and strategies in a way that makes it immediately apparent to the reader how the material can be used in modern, real-life public health campaigns. Uses many examples from areas of public health interest that have arisen only in the past few years (e.g., bioterrorism, SARS, West Nile virus). Thoroughly discusses current themes in marketing, such as branding; building relationships with audiences; ensuring audience self-interest; and process and outcome evaluation―all presented in detail from the standpoint of the public health practitioner. Presents a solid marketing approach, including well-developed sections on communications but also providing guidance on how to manage pricing, distribution, and development of product or service offerings. Includes worksheets, a suggested reading list, and, where appropriate, references to other books that cover selected topics in greater depth..


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Lab Manual for Green/Bowie's Essentials of Health Information Management: Principles and Practices

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Lab Manual for Green/Bowie's Essentials of Health Information Management: Principles and Practices, 3rd.


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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction

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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction Description

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Taking the concept of empowerment from theory to practical application, Byham demonstrates that when employees feel they are recognized for personally contributing to an organization's success, then the organization becomes stronger..


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Managing Health Care Business Strategy

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Managing Health Care Business Strategy Info

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This is the definitive textbook on strategic planning and management in health care organizations for those pursuing a career in health care in undergraduate, business, and medical schools, and ancillary health professions such as nursing or physician assistant, as well as for established health care professionals, including doctors, who are completing programs and degrees in business administration to prepare themselves for greater involvement in the management of health care delivery. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition..


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Integrating Quality And Strategy In Health Care Organizations

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Integrating Quality And Strategy In Health Care Organizations Description

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This unique text examines the most successful processes for integrating quality into the strategic planning process through sophisticated quality measurement and monitoring systems. The authors present a framework that addresses all of the domains and dimensions of quality and their integration into the range of operational activities within the healthcare organization. Written for audiences in classrooms at schools of public health and healthcare administration, as well as executives and managers in healthcare organizations, this text also offers a thorough yet concise review of the current healthcare environment, the history of quality in general, and quality issues specific to the healthcare industry, as well as an examination of the parallels between financial performance and quality performance management. Key Features: • Combines a basic introduction to the topic of quality in health care with high-level analysis and advice for current and future leaders in medicine and public health. • Offers real-world case studies from prominent healthcare organizations such as The Cleveland Clinic that help the reader understand the application of the strategies presented. • Written for both future and practicing professionals in healthcare organizations. Instructor Resources: PowerPoints, Test Bank.


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Patient Advocacy For Health Care Quality: Strategies For Achieving Patient-Centered Care

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Patient Advocacy For Health Care Quality: Strategies For Achieving Patient-Centered Care La revue

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As a contribution to the emerging healthcare quality movement, Patient Advocacy for Healthcare Quality: Strategies for Achieving Patient-Centered Care is distinct from any others of its kind in its focus on the consumer’s perspective and in its emphasis on how advocacy can influence change at multiple social levels. This introductory volume synthesizes patient advocacy from a multi-level approach and is an ideal text for graduate and professional students in schools of public health, nursing and social work..


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Coaching as a Leadership Style: The Art and Science of Coaching Conversations for Healthcare Professionals

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Coaching as a Leadership Style: The Art and Science of Coaching Conversations for Healthcare Professionals Info

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The healthcare environment is in flux. On the one hand, doctors are being driven into ever larger group practices by increasing regulatory and administrative burdens and the need for greater negotiating power. At the same time, growing infrastructure costs and the threat of payment reform is pushing them into closer alignment with hospital systems. This rapidly changing environment requires a more sophisticated set of leadership skills.

This book introduces a unique and practical coaching style as a way of interacting with colleagues, managing direct-reports, helping others solve problems, responding to change, making effective choices and developing professionally. It draws from four evidence-based models for interacting with others and facilitating change - solution-focused therapy, cognitive-behavioral therapy, motivational interviewing, and transactional analysis – and reframes them so that they are congruent with managerial and leadership terminology and provide a practical set of methods and tools for today’s healthcare leader.

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Code Green: Money-Driven Hospitals and the Dismantling of Nursing (The Culture and Politics of Health Care Work)

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Code Green: Money-Driven Hospitals and the Dismantling of Nursing (The Culture and Politics of Health Care Work) La revue

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We are on the verge of the nation's worst nursing shortage in history. Dedicated nurses are leaving hospitals in droves, and there are not enough new recruits to the profession to meet demand. Even hospitals that were once very highly regarded for the quality of their nursing care, such as Boston's Beth Israel Deaconess Medical Center, now struggle to fill vacant positions. What happened?

Dana Beth Weinberg argues that hospital restructuring in the 1990s is to blame. In their attempts to retain profit margins or even just to stay afloat, hospitals adopted a common set of practices to cut costs and increase revenues. Many strategies squeezed greater productivity out of nurses and other hospital workers. Nurses' workloads increased to the point that even the most skilled nurses questioned whether they could provide minimal, safe care to patients. As hospitals hemorrhaged money, it seemed that no one―not hospital administrators, not doctors―felt they could afford to listen to nurses.

Through a careful look at the effects of the restructuring strategies chosen and implemented by Beth Israel Deaconess Medical Center, the author examines management's efforts to balance service and survival. By showing the effects of hospital restructuring on nurses' ability to plan, evaluate, and deliver excellent care, Weinberg provides a stinging indictment of standard industry practices that underestimate the contribution nurses make both to hospitals and to patient care.

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Leading & Managing Occupational Therapy Services (05) by Braveman, Brent [Paperback (2005)]

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Leading & Managing Occupational Therapy Services (05) by Braveman, Brent [Paperback (2005)] La revue

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Leading & Managing Occupational Therapy Services (05) by Braveman, Brent [Paperback (2005)].


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Health Care Market Strategy: From Planning to Action

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Health Care Market Strategy: From Planning to Action Description

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Health Care Market Strategy: From Planning to Action, Fourth Edition, a standard reference for over 15 years, bridges the gap between marketing theory and implementation by showing you, step-by-step, how to develop and execute successful marketing strategies using appropriate tactics. Put the concepts you learned in introductory marketing courses into action using the authors’ own unique model―called the strategy/action match―from which you will learn how to determine exactly which tactics to employ in a variety of settings. In this new edition, you’ll also discover the latest practical applications for strategy development, the marketing planning process, challenges of a competitive marketplace, vision, and other critical aspects of health care marketing. The Fourth Edition also examines new health care delivery models, increasing competition, foreign competitors, and health care reform. Students will come away with a clear understanding of the link between the board room and its connection to tactics in the marketing division. The authors provide models and methods to help organizations discuss and create clear and precise visions for their organizations. The new edition also includes expanded Appendices that present a clear picture of what a typical market plan should look like..


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Economics for Healthcare Managers, Third Edition

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Economics for Healthcare Managers, Third Edition Info

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Many changes are underway in healthcare as a result of both the Affordable Care Act (ACA) and insurers ability to discern between efficient and inefficient healthcare providers. With more emphasis being placed on exceptional value for customers, healthcare managers must have a solid understanding of economics to lead them through these turbulent times. In this new edition, the author examines efforts to control costs many of which are being implemented by private insurers while addressing initiatives such as population health and improved patient experiences in care. This text can serve as a practical guide for future healthcare managers to help simplify and improve decision making when faced with everyday issues, such as market demand, profitability, risk, and regulations.

This thoroughly revised edition includes:

New content throughout the book that discusses the features of the ACA and its economic impact on healthcare providers and insurers

A new chapter, Bending the Cost Curve, that addresses reducing costs per patient while improving patient care

A final chapter titled Behavioral Economics that explains why rational decision making may be limited and provides ways to improve decision making

Cases and contemporary research in economics that highlight the changes in healthcare over the past decade

This book provides a broad framework of healthcare economics and is suited for introductory-level courses in both undergraduate and graduate health administration programs.

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